Salon Policies

Cancellation Policy

 

  • If you feel ill or have been exposed to anyone with Covid-19 symptoms, please stay home.

  • If you need to cancel due to illness, notify us in advance and we will not charge the cancellation fee. If you do not notify us that you are ill and do not show up for your appointment, you will be charged 100% of the service.

 

Late Arrival Policy

 

  • Due to additional cleaning and sanitation measure we will not be able to accommodate late arrivals. If you arrive 10 minutes late or more for your appointment there will be a 100% cancellation fee.

 

Service Adjustments

 

We strive to build trust and long term relationships with our clients, so if for any reason you have questions or concerns with the service please contact us within 7 days of your original service date and we will gladly provide a complimentary adjustment service with your original service provider.  If you would like something different than what you asked for, a new appointment time and service charge will apply.  Services are non-refundable.  Please call the salon to schedule an adjustment appointment.  

 

Product Return Policy

 

If your product purchase doesn't give you the beautiful results you hoped for, bring it back within one week and we'll happily provide a salon credit. No cash refunds.

 

Personal Possessions

 

Stylist  follow proper procedures during color services using neck towels and capes that cover the arms and body. For additional safety, it is recommend that you change into a robe which is available to you upon request. We are not responsible for damage to clothing or loss of personal belongings during your service. 

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Olive Hill Salon

2920 Woodside Road 

Woodside, CA 94062

650-851-1150 Call or Text

olivehillsalon.com

Voted Best Hair Salon 7 Years

Opening Hours

Tuesday 9am-7pm

Wednesday 9am-7pm
Thursday 9am-7pm
Friday 9am-7pm
Saturday 8am-6pm

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