Policies and Procedures 

We're open and ready to take care of you!

We are following all state and local regulations and are thrilled

to welcome you to Olive Hill!  Our goal is to ensure everyone's

health and safety while providing you with exceptional services.

 

Staff will continue to wear masks and we will be

cleaning and disinfecting our stations between each client. Masks are optional for vaccinated clients.  We have prepared a list of  procedures based on current State of California guidelines.

Appointment Procedures

  • All services are by appointment only. No walk-ins until further notice.  Call or text us for same day appointments.

  • Masks are optional for vaccinated clients. If you prefer to wear a mask please bring your own, preferably a disposable one that loops behind the ears. No neck gaiters.

  • Text or call 650-851-1150 when you have arrived for your scheduled appointment.

  • Remain in your car and we will tell you when your stylist is ready for you. We temporarily have no waiting area in the lobby.

  • We have suspended our beverage service, snacks and magazines.

  • Please limit the items you bring with you. Do not bring food or drinks. Leave extra bags at home.

  • For the comfort and safety of our guests, we will escort you to your stylist's station. Please maintain social distancing from other guests/employees (except your stylist).

  • Only individuals with a service appointment will be allowed in the salon. Please do not bring a friend, family member or pets with you.

  • Contactless payment options are available, and cash is discouraged. We will not be able to provide change.

Cancellation Policy

 

  • If you feel ill or have been exposed to anyone with Covid-19 symptoms, please stay home.

  • If you need to cancel due to illness, notify us in advance and we will not charge the cancellation fee. If you do not notify us that you are ill and do not show up for your appointment, you will be charged 100% of the service.

 

Late Arrival Policy

 

  • Due to additional cleaning and sanitation measure we will not be able to accommodate late arrivals. If you arrive 10 minutes late or more for your appointment there will be a 100% cancellation fee

Service Adjustments

 

We strive to build trust and long term relationships with our clients, so if for any reason you have questions or concerns with the service please contact us within 7 days of your original service date and we will gladly provide a complimentary adjustment service with your original service provider.  If you would like something different than what you asked for, a new appointment time and service charge will apply.  Services are non-refundable.  Please call the salon to schedule an adjustment appointment.  

 

Product Return Policy

 

If your product purchase doesn't give you the beautiful results you hoped for, bring it back within one week and we'll happily provide a salon credit. No cash refunds.

 

Personal Possessions

 

Stylist  follow proper procedures during color services using neck towels and capes that cover the arms and body. For color appointments, please wear appropriate clothing. No turtlenecks, white blouses or special occasion tops. For additional safety, it is recommend that you change into a robe which is available to you upon request. We are not responsible for damage to clothing or loss of personal belongings during your service.