Policies      

Cancellation Policy

 

  • You may cancel up to 24 hours before the start of your appointment. 

  • CANCELLATIONS/RESCHEDULING REQUESTS WITH LESS THAN 24 HOURS NOTICE WILL BE CHARGED 50% OF THE APPOINTMENT CANCELLED.  

  • There is a 100% fee for "no show" appointments that do not cancel advance.

  • Cancellation/ rescheduling requests may be submitted via email, text or voicemail if you are unable to reach us by phone.

  • Arrival fifteen minutes or more after your treatment time will be considered as a “no show” and the cancellation fee will apply

  • If you feel ill, or have been exposed to anyone with Covid-19 symptoms, please reschedule your appointment.

  • If you need to cancel due to illness, notify us 24 hours in advance and we will not charge the cancellation fee. If you do not notify us that you are ill and do not show up for your appointment, you will be charged 100% of the service.

 

Late Arrival Policy

 

  • If you arrive 10 minutes late or more for your appointment we may not be able to provide the services originally booked.

Appointment Procedures

  • As per county guidelines masks are optional indoors. 

Service Adjustments

 

  • We strive to build trust and long term relationships with our clients, so if for any reason you have questions or concerns with the service please contact us within 7 days of your original service date and we will gladly provide a complimentary adjustment service with your original service provider.  If you would like something different than what you originally asked for, a new appointment time and service charge will apply.  Services are non-refundable.  Please call the salon to schedule an adjustment appointment.  

 

Product Return Policy

 

  • If your product purchase doesn't give you the beautiful results you hoped for, bring it back within one week and we'll happily provide a salon credit. No cash refunds.

 

Personal Possessions

 

  • Stylist  follow proper procedures during color services using neck towels and capes that cover the arms and body. For color appointments, please wear appropriate clothing. No turtlenecks, white blouses or special occasion tops. For additional safety, it is recommend that you change into a robe which is available to you upon request. We are not responsible for damage to clothing or loss of personal belongings during your service.